EasyGo China Merchant Terms
EasyGo China 商家协议
Version 1.0 | Effective date 生效日期 22 September 2026 / 2026年9月22日
B2B agreement for Mainland China enterprise Suppliers 适用于中国内地企业供应商的 B2B 协议
Purpose and status 文件目的与状态
These Merchant Terms govern enterprise Suppliers that register in the EasyGo China Merchant Center through EasyGo Guide H5 or another designated Merchant Portal. EasyGo Guide is only the technical entry point and its guide or learner User Agreement does not govern merchant activity.
本商家协议适用于通过 EasyGo Guide H5 或其他指定商家门户注册 EasyGo China Merchant Center 的企业供应商。EasyGo Guide 仅为技术入口，其原有导游或学员《用户协议》不适用于商家业务。
1 Parties and formation 合同双方与成立
This agreement is entered into between 北京铆钉时代文化科技有限公司, unified social credit code 91110108MACCL9WK6L, of 北京市海淀区上地三街9号A座8层A910-83, trading under the EasyGo China brand (EasyGo), and the company or other lawful business entity identified in the merchant application (Merchant or Supplier). Natural persons acting only in their personal capacity are not eligible.
本协议由 北京铆钉时代文化科技有限公司（统一社会信用代码 91110108MACCL9WK6L，地址 北京市海淀区上地三街9号A座8层A910-83，使用 EasyGo China 品牌，简称“EasyGo”或“平台”）与商家申请中列明的公司或其他合法经营主体（“商家”或“供应商”）订立。仅以个人身份经营的自然人不具备入驻资格。
The person accepting these Terms represents that they are authorised to bind the Merchant. The agreement takes effect when the authorised person checks the acceptance box and submits the merchant application, or when the Merchant first uses merchant services, whichever occurs first.
接受本协议的人声明其有权约束商家。本协议自授权人员勾选接受并提交入驻申请之日，或商家首次使用商家服务之日（以较早者为准）生效。
2 Merchant Portal and contract identity 商家门户与合同主体
The Merchant may register, complete verification, publish products, manage Bookings and review settlement through the EasyGo China Merchant Center or Merchant Portal made available inside EasyGo Guide H5, another website, app or system designated by EasyGo. Use of EasyGo Guide or another technical entry point does not change the parties to this agreement or make the EasyGo Guide learner terms applicable.
商家可通过 EasyGo Guide H5 内的 EasyGo China Merchant Center 或 Merchant Portal，以及 EasyGo 指定的其他网站、App 或系统完成注册、认证、产品发布、订单管理及结算查询。使用 EasyGo Guide 或其他技术入口不改变本协议合同双方，也不会使 EasyGo Guide 学员条款适用于商家业务。
EasyGo China Limited, the Hong Kong operator of the EasyGo China consumer App, may provide authorised technology, distribution, customer support and order services as an affiliate, but it is not the contracting platform party under these Merchant Terms. The Merchant's contract remains with 北京铆钉时代文化科技有限公司.
EasyGo China 消费者 App 的香港运营方 EasyGo China Limited 可作为关联方提供经授权的技术、分销、客服及订单支持，但其不是本商家协议项下的平台合同方。商家的合同相对方始终为 北京铆钉时代文化科技有限公司。
3 Marketplace appointment 市场平台授权
The Merchant appoints EasyGo on a non exclusive basis to display and market approved Activities, facilitate direct contracts between the Merchant and Customers, transmit Bookings, provide customer support and arrange Activity payment and direct split settlement. EasyGo may use its Hong Kong affiliate, the Designated Activity Payment Provider, banks, clearing institutions and other service providers for these functions.
商家以非独家方式授权 EasyGo 展示及推广已批准活动、促成商家与消费者之间的直接合同、传递预订、提供客户支持，并安排活动付款及直接分账。EasyGo 可使用其香港关联方、指定活动支付服务商、银行、清算机构及其他服务商履行相关职能。
The Merchant is the seller and actual provider of each Activity unless an approved actual service provider is separately identified. The Merchant authorises EasyGo to confirm Bookings and transmit payment, refund, chargeback, split, reversal and settlement instructions to the Designated Activity Payment Provider. Customer funds are processed and split by that provider under its rules; EasyGo does not become the Activity organiser or hold the Merchant's customer funds merely by arranging those instructions.
除非另行披露并批准实际服务方，商家是每项活动的销售方及实际服务提供方。商家授权 EasyGo 确认预订，并向指定活动支付服务商传送付款、退款、拒付、分账、撤销及结算指令。消费者款项由该支付服务商依其规则处理并直接分账；EasyGo 仅因安排相关指令，不因此成为活动组织者或自行保管商家客户资金。
4 Enterprise eligibility and verification 企业准入与核验
The Merchant must be a validly existing business entity with the capacity, licences, permits and registrations required for its Activities. It must provide complete, accurate and current business, controller, beneficial ownership, licence, insurance, tax, bank and contact information and cooperate with KYB, sanctions, fraud and risk checks.
商家须为合法存续的经营主体，并具备其活动所需的行为能力、许可、批准及登记。商家须提供完整、准确且最新的企业、实际控制人、受益所有人、许可、保险、税务、银行及联系信息，并配合企业身份验证、制裁、反欺诈及风险核验。
Approval of an account or listing is not a legal certification. EasyGo may request originals, government database checks, video or site verification, renewed documents and explanations. The Merchant must report a material change within five business days and must update an expiring document before expiry.
账户或商品审核通过不构成法律认证。EasyGo 可要求原件、政府数据库核验、视频或现场核验、更新文件及说明。商家须在重大变化发生后五个工作日内报告，并在文件到期前完成更新。
5 Activity qualification and Supplier Standards 活动资质与供应商标准
The EasyGo China Activity Supplier Standards, as updated under section 24, are incorporated into and form part of this agreement. The Merchant must satisfy the general standards and every category specific standard triggered by its Activity. No Activity may be published until required enterprise and product checks are approved.
《EasyGo China 活动供应商标准》依本协议第 24 条更新，并通过引用纳入本协议，构成本协议组成部分。商家须满足通用标准及其活动触发的全部品类标准。企业审核及产品所需审核通过前，任何活动均不得发布。
6 Merchant warranties 商家陈述与保证
The Merchant represents and warrants on an ongoing basis that its identity and documents are genuine; it has authority to contract and perform; all Activities are lawful, safe and accurately described; it owns or may license all submitted content; it will comply with consumer, tourism, transport, food, performance, ticketing, advertising, employment, tax, anti bribery, data protection and other applicable laws; and no Activity infringes third party rights.
商家持续陈述并保证：其身份及文件真实；有权订约并履约；所有活动合法、安全且描述准确；其拥有或有权许可全部提交内容；其将遵守消费者、旅游、交通、餐饮、演出、票务、广告、劳动、税务、反商业贿赂、数据保护及其他适用法律；且活动不侵犯第三方权利。
7 Personnel agents and subcontractors 人员代理与分包
The Merchant must use competent, trained and appropriately licensed personnel. It may use a subcontractor only where lawful, disclosed to EasyGo when requested and consistent with the listing. The Merchant remains fully responsible for every employee, guide, driver, venue, subcontractor and other person used to perform the Activity.
商家须使用具备能力、经过培训并持有所需证照的人员。仅在合法、按要求向 EasyGo 披露且与商品信息一致时，商家方可使用分包商。商家对履行活动的每名员工、导游、司机、场馆、分包商及其他人员承担全部责任。
8 Listings pricing and inventory 商品价格与库存
The Merchant must keep descriptions, schedules, meeting points, eligibility rules, accessibility, inclusions, exclusions, capacity, inventory, retail prices, taxes and cancellation rules complete and current. It must honour every confirmed Booking and must not add an undisclosed mandatory charge, forced purchase or shopping stop.
商家须确保描述、班次、集合地点、参加条件、无障碍信息、包含与不包含项目、容量、库存、零售价、税费及取消规则完整且最新。商家须履行每笔已确认预订，不得增加未披露的强制收费、强制消费或购物点。
Commercial terms, including the gross Customer price, commission or service fee, Merchant share, currency, split timing, settlement rules and promotions, are those accepted in the Merchant Center or a signed order form. The Merchant must not manipulate inventory, bookings, reviews or prices, add an undisclosed payment surcharge, or divert a Customer off platform to avoid fees.
消费者支付总价、佣金或服务费、商家份额、币种、分账时点、结算规则及促销等商业条款，以商家中心接受或另行签署的订单表为准。商家不得操纵库存、预订、评价或价格，不得增加未披露的支付附加费，也不得为规避费用将消费者引导至平台外交易。
9 Booking performance and customer service 预订履约与客户服务
The Merchant must monitor Bookings, issue operational information promptly, maintain an emergency contact during performance and deliver the Activity with due skill, care and safety. Unless a shorter time is required by an emergency or shown in the portal, the Merchant must respond to EasyGo's operational request within 12 hours and a complaint or refund request within two business days.
商家须监控预订、及时发送运营信息、在履约期间保持应急联系人可用，并以适当技能、谨慎和安全标准履行活动。除紧急情况或门户另有更短时限外，商家须在 12 小时内回应 EasyGo 的运营请求，并在两个工作日内回应投诉或退款请求。
10 Cancellations refunds and chargebacks 取消退款与拒付
The Cancellation and Refund Policy forms part of this agreement. The Merchant authorises EasyGo and the Designated Activity Payment Provider to issue refunds, credits or other Customer remedies required by that Policy, the confirmed listing, law or a reasonable platform investigation; reverse an earlier split; debit available or future settlement; or use another lawful reconciliation method. Internal recovery from the Merchant must not reduce or unreasonably delay a mandatory Customer refund.
《取消与退款政策》构成本协议的一部分。商家授权 EasyGo 及指定活动支付服务商根据该政策、已确认商品信息、法律或合理的平台调查，向消费者发放退款、余额或其他救济；撤销此前分账；从可用或未来结算款中扣回；或采用其他合法对账方式。向商家的内部追偿不得减少或不合理延迟消费者依法应得的退款。
The Merchant bears chargebacks, payment reversals, refunds, penalties and reasonable investigation costs caused by its non performance, misdescription, fraud, unlawful conduct or failure to provide evidence. EasyGo bears amounts caused solely by its own proven payment processing error, subject to non excludable law.
因商家未履约、描述不实、欺诈、违法行为或未提供证据而产生的拒付、支付冲正、退款、罚款及合理调查费用由商家承担。仅因 EasyGo 经证明的支付处理错误导致的金额由 EasyGo 承担，但须遵守不可排除的法律责任。
11 Fees settlement reserve and taxes 费用结算保证金与税费
The Merchant must complete the payment provider's onboarding, KYB, beneficial owner, bank account, anti money laundering and risk checks and accept any directly applicable payment terms. Its settlement account must be held by the approved Merchant or an approved disclosed actual service provider. Use of a personal or undisclosed third party account is prohibited unless expressly lawful and approved in writing.
商家须完成支付服务商要求的入网、企业身份、受益所有人、银行账户、反洗钱及风险核验，并接受直接适用的支付服务条款。结算账户须属于已批准商家或经批准并披露的实际服务方。除非明确合法并经书面批准，不得使用个人或未披露第三方账户。
At Customer payment, the Designated Activity Payment Provider may directly split the transaction amount between the Merchant or approved actual service provider and EasyGo according to the commercial terms. The provider, not EasyGo, holds and transfers payment funds. The settlement statement shows gross payment, each split share, fees, refunds, chargebacks, taxes required to be withheld, reserves and other authorised adjustments. The Merchant must raise a statement dispute within 30 days, without limiting a right that cannot lawfully be shortened.
消费者付款时，指定活动支付服务商可依据商业条款，将交易款项直接分账至商家或经批准的实际服务方以及 EasyGo。支付资金由支付服务商而非 EasyGo 保管和划转。结算账单应显示交易总额、各方分账份额、费用、退款、拒付、依法代扣税款、保证金及其他授权调整。商家应在 30 日内提出账单异议，但依法不得缩短的权利除外。
Where supported by the provider and permitted by law, EasyGo may instruct a proportionate reserve, delayed availability, split reversal or future settlement deduction for documented refund, chargeback, fraud, insolvency, regulatory, safety or material breach risk. The Merchant remains responsible for any shortfall and must replenish it on demand. The Merchant is responsible for its own taxes, invoices and filings unless law requires EasyGo or the provider to withhold, invoice or report.
在支付服务商支持且法律允许时，如存在有记录支持的退款、拒付、欺诈、资不抵债、监管、安全或重大违约风险，EasyGo 可指示按比例设置保证金、延迟资金可用、撤销分账或从未来结算中扣除。商家仍须承担不足金额，并应要求补足。除法律要求 EasyGo 或支付服务商代扣、开票或申报外，商家负责自身税费、发票及申报。
12 Insurance 保险
The Merchant must maintain all insurance required by law and insurance reasonably appropriate to the nature and risk of each Activity, including public or general liability and any motor, passenger, employer, professional, product, venue or high risk activity cover that applies. Coverage must extend to personnel and subcontractors where appropriate.
商家须持续持有法律要求及与各活动性质和风险合理相称的保险，包括适用的公众或一般责任险、机动车、乘客、雇主、职业、产品、场地或高风险活动保险。保险应在适当范围内覆盖人员及分包商。
On request, the Merchant must provide policies, certificates and premium evidence and notify EasyGo before cancellation, non renewal or a material reduction. EasyGo may set category specific minimum limits in the Supplier Standards or Merchant Center after reasonable notice.
应要求，商家须提供保单、保险凭证及缴费证明，并在取消、不续保或重大减保前通知 EasyGo。EasyGo 可在合理通知后，通过供应商标准或商家中心设定品类特定最低保额。
13 Safety incidents and complaints 安全事故与投诉
The Merchant must operate documented risk assessment, emergency, safeguarding and incident procedures. A fatality, serious injury, missing person, detention, major data breach, vehicle or vessel accident, fire, suspected food poisoning cluster, violence or other severe event must be reported to local authorities as required and to EasyGo immediately, and no later than one hour after the Merchant becomes aware. An initial written report is due within 24 hours.
商家须建立书面风险评估、应急、人员保护及事故处理程序。死亡、重伤、人员失踪、拘留、重大数据泄露、车辆或船舶事故、火灾、疑似群体性食物中毒、暴力或其他严重事件，须按要求向当地机关报告，并在商家知悉后立即且最迟一小时内报告 EasyGo；24 小时内提交初步书面报告。
The Merchant must preserve evidence, cooperate with customers, EasyGo, insurers and authorities, and must not make a misleading statement or admission on EasyGo's behalf. EasyGo may pause the Activity or account while investigating.
商家须保存证据，配合消费者、EasyGo、保险人及主管机关，不得代表 EasyGo 作误导性陈述或承认责任。调查期间，EasyGo 可暂停活动或账户。
14 Customer personal data 消费者个人信息
Booking and payment status data may be used only to confirm, perform, support and legally document the relevant Activity, process direct split settlement, refunds and disputes, protect safety, prevent fraud and comply with law. The Merchant must follow data minimisation, purpose limitation, access control, confidentiality, secure transmission, retention and deletion requirements, must not collect or copy full card credentials, and must not use booking data for unrelated marketing without a separate lawful basis.
预订及付款状态数据仅可用于确认、履行、支持及依法记录相关活动，处理直接分账、退款及争议，保护安全、防止欺诈及遵守法律。商家须遵守数据最小化、目的限制、访问控制、保密、安全传输、保存及删除要求，不得收集或复制完整银行卡凭证；未经独立合法依据，不得将预订数据用于无关营销。
The Merchant must notify EasyGo without undue delay and within 24 hours of a suspected personal data incident involving Platform data, provide requested facts and remediation, and make no legally required notification on EasyGo's behalf unless authorised or required by law.
如怀疑涉及平台数据的个人信息事件，商家须在不无故延迟且不超过 24 小时内通知 EasyGo，提供所需事实及补救情况；除经授权或法律要求外，不得代表 EasyGo 发出法定通知。
15 Intellectual property and content licence 知识产权与内容许可
The Merchant retains ownership of Merchant content and grants EasyGo and its distribution partners a worldwide, non exclusive, royalty free licence during the agreement and a reasonable wind down period to host, reproduce, translate, adapt, market and display that content for selling and supporting Activities. The Merchant must secure all model, location, music, image and other rights needed for this licence.
商家保留商家内容的所有权，并在协议期限及合理收尾期内授予 EasyGo 及其分销合作方全球、非独占、免许可费的许可，用于托管、复制、翻译、改编、营销及展示相关内容，以销售及支持活动。商家须取得本许可所需的肖像、场地、音乐、图片及其他权利。
EasyGo owns the Platform, Merchant Portal, software, analytics, templates and brand. No licence to use EasyGo marks is granted except a limited written approval.
EasyGo 拥有平台、商家门户、软件、分析、模板及品牌。除有限书面批准外，不授予商家使用 EasyGo 标识的许可。
16 Confidentiality 保密
Each party must protect non public commercial, technical, security and customer information, use it only for this relationship and disclose it only to personnel and advisers who need it and are bound by confidentiality. This does not apply to information lawfully public, already known without restriction, independently developed or lawfully received from another source.
各方须保护非公开商业、技术、安全及客户信息，仅为本合作关系使用，并仅向确有需要且承担保密义务的人员及顾问披露。依法公开、在不受限制情况下已知、独立开发或从其他合法来源取得的信息除外。
17 Compliance and ethical conduct 合规与商业道德
The Merchant must not engage in bribery, kickbacks, forced shopping, deceptive upselling, discrimination, harassment, trafficking, child exploitation, modern slavery, wildlife crime or other abusive or unlawful conduct. It must maintain appropriate labour, safeguarding, animal welfare and environmental practices relevant to the Activity.
商家不得实施贿赂、回扣、强制购物、欺骗性加价销售、歧视、骚扰、人口贩运、儿童剥削、现代奴役、野生动物犯罪或其他侵害性或违法行为。商家须维持与活动相关的适当劳动、人员保护、动物福利及环境实践。
18 Audit and records 审计与记录
The Merchant must keep records reasonably sufficient to prove identity, licences, insurance, training, safety checks, Bookings, performance, payment provider onboarding, split instructions, settlement statements, refunds, reversals, chargebacks, taxes, invoices and data handling for the period required by law and at least three years after the relevant Booking where law permits. EasyGo may conduct a proportionate desktop or site audit on reasonable notice, or immediately where serious safety, fraud or legal risk exists.
商家须在法律要求的期间内保存足以证明身份、许可、保险、培训、安全检查、预订、履约、支付服务商入网、分账指令、结算账单、退款、撤销、拒付、税务、发票及数据处理的记录；在法律允许时，相关预订后至少保存三年。EasyGo 可在合理通知后进行适度的文件或现场审计；如存在严重安全、欺诈或法律风险，可立即审计。
19 Review suspension and removal 审核暂停与下架
EasyGo may reject, require correction, pause, restrict or remove an Activity or account for missing or expired documents, suspected illegality, safety risk, fraud, poor performance, repeated complaints, data risk, misleading content, insolvency or material breach. Measures should be proportionate; urgent risk may justify immediate action. The Merchant must continue to protect Customers with confirmed Bookings unless EasyGo directs a safe cancellation.
如文件缺失或过期、涉嫌违法、存在安全风险、欺诈、履约不良、重复投诉、数据风险、内容误导、资不抵债或重大违约，EasyGo 可拒绝、要求整改、暂停、限制或下架活动或账户。措施应保持比例；紧急风险可采取立即措施。除 EasyGo 指示安全取消外，商家仍须保护已确认预订的消费者。
20 Indemnity 赔偿
To the extent permitted by law, the Merchant will indemnify EasyGo and its affiliates against third party claims, regulatory losses, refunds, penalties, damages and reasonable professional costs arising from the Merchant's Activity, breach, negligence, unlawful conduct, personnel, subcontractors, content, tax obligations or misuse of personal data, except to the extent caused by EasyGo's own breach, negligence or wilful misconduct.
在法律允许范围内，商家应赔偿 EasyGo 及其关联方因商家活动、违约、过失、违法行为、人员、分包商、内容、税务义务或滥用个人信息所产生的第三方索赔、监管损失、退款、罚款、损害及合理专业费用，但由 EasyGo 自身违约、过失或故意不当行为造成的部分除外。
21 Liability limits 责任限制
Neither party excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where non excludable. Subject to that rule, neither party is liable to the other for indirect or consequential loss not reasonably foreseeable. Any financial cap stated in an order form does not limit the Merchant's payment, refund, confidentiality, data protection, intellectual property, indemnity or deliberate misconduct obligations unless expressly stated and lawful.
任何一方均不排除依法不得排除的责任，包括欺诈、故意不当行为，或因过失造成且不可排除的死亡或人身伤害责任。在此前提下，任何一方不对另一方承担无法合理预见的间接或后果性损失。订单表中的责任上限不限制商家的付款、退款、保密、数据保护、知识产权、赔偿或故意不当行为义务，除非明确约定且合法。
22 Term and termination 期限与终止
Either party may terminate for convenience on 30 days' written notice. A party may terminate immediately for material breach not cured within a reasonable stated period, or immediately where cure is impossible, law requires termination, serious safety or fraud risk exists, or the other party becomes insolvent. EasyGo may suspend while investigating.
任何一方可提前 30 日书面通知无因终止。如重大违约未在明确的合理期限内补救，或违约无法补救、法律要求终止、存在严重安全或欺诈风险，或另一方资不抵债，一方可立即终止。EasyGo 可在调查期间暂停服务。
Termination does not affect accrued payment, refund, confidentiality, data, audit, liability, indemnity or dispute obligations. Confirmed Bookings must be safely completed, transferred with consent or cancelled and refunded as directed.
终止不影响已产生的付款、退款、保密、数据、审计、责任、赔偿或争议义务。已确认预订须按指示安全履行、经同意转移，或取消并退款。
23 Notices 通知
Operational notices may be sent through the Merchant Portal or registered email. Formal legal notices to EasyGo must be sent to business@easy-gochina.com and 北京市海淀区上地三街9号A座8层A910-83. Notices to the Merchant may be sent to the registered email and business address. The Merchant must keep them current.
运营通知可通过商家门户或注册邮箱发送。向 EasyGo 发出的正式法律通知须发送至 business@easy-gochina.com 及 北京市海淀区上地三街9号A座8层A910-83。向商家发出的通知可发送至其注册邮箱及经营地址。商家须保持相关信息最新。
24 Updates and order of precedence 更新与优先顺序
EasyGo may update these Terms or incorporated policies for legal, safety or operational reasons on reasonable notice. A material change does not apply retroactively to completed Bookings. If documents conflict, the signed order form controls commercial terms, these Merchant Terms control the B2B relationship, the Cancellation and Refund Policy controls booking remedies, and the Supplier Standards control operational qualification and conduct.
EasyGo 可因法律、安全或运营原因，在合理通知后更新本协议或纳入文件。重大变更不追溯适用于已完成预订。文件冲突时，已签订单表优先适用于商业条款；本商家协议优先适用于 B2B 关系；《取消与退款政策》优先适用于预订救济；《供应商标准》优先适用于运营准入及行为。
25 Governing law and dispute resolution 适用法律与争议解决
This agreement and any non contractual dispute are governed by the laws of the People's Republic of China. The parties should first attempt good faith negotiation. If a dispute is not resolved, either party may bring proceedings before a people's court with jurisdiction at the domicile of 北京铆钉时代文化科技有限公司. Nothing limits any non excludable statutory right, mandatory jurisdiction or regulatory authority.
本协议及任何非合同争议适用中华人民共和国法律。双方应先诚信协商；协商不成的，任何一方可向 北京铆钉时代文化科技有限公司 住所地有管辖权的人民法院提起诉讼。本条不限制任何不可排除的法定权利、强制管辖或监管机关权限。
26 General and language 一般条款与语言
The parties are independent contractors. No employment, partnership, franchise or general agency is created. The Merchant may not assign without EasyGo's consent. EasyGo may assign to an affiliate or successor in a reorganisation or business transfer if Merchant rights are not materially reduced. Invalid provisions are severed and no waiver is implied by delay.
双方为独立合同方。本协议不成立劳动、合伙、特许经营或一般代理关系。未经 EasyGo 同意，商家不得转让本协议。如不实质减少商家权利，EasyGo 可在重组或业务转让中向关联方或承继方转让。无效条款应予分割，迟延行权不构成默示放弃。
This agreement is prepared in English and Chinese. Because the Merchant is a Mainland China enterprise, the Chinese version prevails if the two versions conflict, except where the parties expressly agree otherwise in a signed order form.
本协议以英文和中文编制。鉴于商家为中国内地企业，两种文本不一致时以中文版本为准，但双方在已签订单表中另有明确约定的除外。