EasyGo China Activity Supplier Standards
EasyGo China 活动供应商标准
Version 1.0 | Effective date 生效日期 22 September 2026 / 2026年9月22日
Incorporated into the Merchant Terms and not separately signed 通过商家协议纳入无需单独签署
Purpose and status 文件目的与状态
These Standards set minimum admission, safety, conduct and performance requirements for every Activity Supplier. Compliance is continuous. Approval is not a substitute for the Supplier's own legal due diligence.
本标准规定每个活动供应商的最低准入、安全、行为及履约要求。供应商须持续合规。平台审核不替代供应商自身的法律尽职调查。
1 Scope and incorporation 范围与纳入
These Standards apply to the Merchant, its personnel, venues, agents and subcontractors. They are issued by 北京铆钉时代文化科技有限公司 and incorporated into the Merchant Terms. Category standards are cumulative: an Activity that includes transport and food must satisfy the general, transport and food standards.
本标准由 北京铆钉时代文化科技有限公司 发布，适用于商家及其人员、场地、代理和分包商，并通过引用纳入《商家协议》。品类标准累计适用：同时包含交通及餐饮的活动须满足通用、交通及餐饮标准。
2 Lawful enterprise and licences 合法主体与许可
The Supplier must be a valid company or lawful business entity. It must obtain, maintain and produce every business registration, administrative licence, permit, filing, certificate and approval required by the Activity, location, facilities, equipment and personnel. Documents must match the contracting entity or a disclosed and approved lawful operator.
供应商须为有效存续的公司或合法经营主体。其须取得、维持并提供活动、地点、设施、设备及人员所需的全部营业登记、行政许可、批准、备案、证书及认可。文件须与签约主体一致，或属于已披露并经批准的合法运营方。
3 Truthful listings and fair selling 真实商品与公平销售
Listings must be accurate, current and capable of performance. Disclose the Supplier, itinerary, duration, location, language, capacity, accessibility, age and health limits, required documents, inclusions, exclusions, optional charges, risks, insurance limitations and cancellation rule. Prohibit bait pricing, hidden fees, forced shopping, misleading scarcity, fake reviews and discriminatory access.
商品须准确、最新且可履行。须披露供应商、行程、时长、地点、语言、容量、无障碍、年龄及健康限制、所需证件、包含与不包含项目、自选费用、风险、保险限制及取消规则。禁止诱饵价格、隐藏收费、强制购物、虚假稀缺、虚假评价及歧视性准入。
4 Risk assessment and safety system 风险评估与安全体系
Before publication and after any material change, the Supplier must document foreseeable hazards, affected persons, controls, residual risk, emergency response and responsible personnel. Complete pre operation checks, capacity controls, weather monitoring, maintenance, hygiene and safety briefings appropriate to the Activity.
发布前及发生重大变更后，供应商须书面记录可预见危险、受影响人员、控制措施、剩余风险、应急响应及负责人。须按活动性质执行运营前检查、容量控制、天气监测、维护、卫生及安全说明。
5 Personnel and training 人员与培训
Use enough fit, competent and trained personnel. Verify identity, licences, certifications, first aid or rescue capability and continuing competence where relevant. Maintain rosters and training records. Personnel must communicate respectfully, avoid harassment and know escalation procedures.
须配备足够且身体适任、胜任并经培训的人员。按需核验身份、许可证、证书、急救或救援能力及持续胜任能力，并保存排班及培训记录。人员须文明沟通、避免骚扰并了解升级流程。
6 Insurance 保险
Maintain legally required and risk appropriate insurance with reputable insurers. General or public liability is expected for in person Activities; motor, passenger, employer, product, professional, venue and high risk cover applies where relevant. Provide certificates and notify cancellation, expiry, non renewal or material reduction. Insurance does not replace safe operation.
须向信誉良好的保险人持续投保法律要求及与风险相称的保险。线下活动原则上应有一般或公众责任险；机动车、乘客、雇主、产品、职业、场地及高风险活动保险按实际适用。须提供凭证，并通知取消、到期、不续保或重大减保。保险不能替代安全运营。
7 Customer care and accessibility 消费者服务与无障碍
Give timely meeting, admission, contact and safety information. Make reasonable efforts to accommodate disclosed accessibility needs and accurately state physical barriers. Never shame, pressure or retaliate against a Customer who asks a question, declines an optional purchase or makes a complaint.
须及时提供集合、入场、联系及安全信息。对已披露的无障碍需求作出合理安排，并准确说明物理障碍。不得羞辱、施压或报复提出问题、拒绝自选消费或投诉的消费者。
8 Children vulnerable persons and safeguarding 未成年人及脆弱人群保护
Set and enforce age, guardian and supervision rules. Staff working with children or vulnerable persons must be appropriately screened and trained where law or risk requires. Prohibit unsupervised inappropriate contact, sexual conduct, exploitation, trafficking and unauthorised imagery. Report safeguarding concerns to the proper authority and EasyGo.
须制定并执行年龄、监护人及看护规则。法律或风险要求时，接触未成年人或脆弱人群的人员须经适当背景核验及培训。禁止不当的无人监督接触、性行为、剥削、人口贩运及未经授权的影像。人员保护疑虑须报告适当机关及 EasyGo。
9 Data and confidentiality 数据与保密
Access Booking data only on a need to know basis. Use it only for the Booking, safety, fraud prevention and legal records. Do not copy passports or health data unless necessary and lawful. Protect devices, use approved communications, prevent unauthorised export, and delete or anonymise data when retention ends. Report suspected Platform data incidents within 24 hours.
仅按确有需要原则访问预订数据。数据仅用于预订、安全、反欺诈及法定记录。非必要且不合法时不得复制护照或健康数据。须保护设备、使用获准通信渠道、防止未经授权导出，并在保存期限届满时删除或匿名化。疑似平台数据事件须在 24 小时内报告。
10 Incident reporting 事故报告
Protect life first, contact emergency services and preserve evidence. Report a severe incident to EasyGo immediately and within one hour; provide an initial written report within 24 hours and updates until closure. Severe incidents include death, serious injury, missing person, detention, major accident, fire, violence, food poisoning cluster, major data breach or widespread service failure.
应优先保护生命、联系应急服务并保存证据。严重事故须立即且在一小时内报告 EasyGo，24 小时内提供初步书面报告，并持续更新至结案。严重事故包括死亡、重伤、人员失踪、拘留、重大事故、火灾、暴力、群体性食物中毒、重大数据泄露或大范围服务失败。
11 Tours and cultural experiences 游览与文化体验
Where the service constitutes travel agency business, organised tourism, guiding or another regulated tourism service, the Supplier and personnel must hold the required travel agency, guide or related credentials. Verify route access, venue permissions, group size, guide to guest ratio, cultural sensitivity and emergency assembly points. Do not misrepresent cultural facts or arrange unauthorised access.
服务构成旅行社业务、组织旅游、导游或其他受监管旅游服务时，供应商及人员须持有相应旅行社、导游或相关资质。须核验路线通行、场馆许可、团组规模、导游与游客比例、文化敏感性及应急集合点。不得歪曲文化事实或安排未经授权的进入。
12 Food and beverage experiences 餐饮体验
The operating food business and venue must hold required food or catering licences and personnel health or training evidence. Apply sourcing, temperature, hygiene, cross contamination and cleaning controls. Disclose ingredients and known allergens accurately, avoid medical guarantees and maintain a food incident and recall response. Alcohol service requires all relevant permissions and age controls.
实际餐饮经营主体及场所须持有所需食品或餐饮许可，人员须具备健康或培训证明。须实施采购、温度、卫生、交叉污染及清洁控制。应准确披露配料及已知过敏原，不得作医疗保证，并建立食品事故及召回响应。提供酒类须具备全部相关许可并执行年龄控制。
13 Outdoor and higher risk activities 户外及较高风险活动
Obtain every permit required for high risk sports or use of the site. Use qualified instructors and appropriate participant ratios. Screen ability and health, give a clear briefing, inspect and record equipment, provide certified protective equipment, monitor weather and environmental conditions, define stop criteria and maintain rescue, first aid and evacuation capability. High risk insurance evidence is mandatory before publication.
须取得高危险性体育项目或场地使用所需全部许可。使用合格教练并保持适当参与比例。须筛查能力及健康状况，进行清晰说明，检查并记录设备，提供合格防护装备，监测天气及环境条件，设定停止标准，并维持救援、急救及撤离能力。发布前必须提供高风险保险证明。
14 Transport 交通
The actual transport operator, vehicles, vessels and drivers must hold all passenger transport, road, waterway, aviation or other applicable licences, registrations, inspections and insurance. Apply seat, capacity, seat belt or helmet, rest, sobriety, maintenance, route and emergency rules. Disclose the actual operator and vehicle type. Unlicensed private vehicles must not be used for paid passenger transport.
实际承运人、车辆、船舶及驾驶人员须持有客运、道路、水路、航空或其他适用许可、登记、检验及保险。须执行座位、容量、安全带或头盔、休息、禁酒、维护、路线及应急规则。须披露实际承运人及车辆类型。不得使用无营运许可的私人车辆从事收费客运。
15 Tickets attractions and venues 票务景点与场馆
The Supplier must own the ticket inventory or hold verifiable authority from the venue, organiser or authorised distributor. Tickets must be genuine, valid, unique and delivered on time. Disclose named admission, time slots, redemption, transfer, resale and cancellation restrictions. Maintain controls against duplication, scalping, bot acquisition and unauthorised resale.
供应商须拥有票务库存，或取得场馆、主办方或授权分销商可核验的授权。门票须真实、有效、唯一并按时交付。须披露实名入场、时段、兑换、转让、转售及取消限制。须防止重复、黄牛、机器人抢票及未经授权转售。
16 Performances and events 演出与活动
Commercial performances, organisers, agencies, performers and venues must hold required permits, approvals, filings and rights. Verify content approval where required, capacity, fire and crowd safety, security, evacuation, accessibility and ticket authorisation. Material cast, programme, date or venue changes must be reported immediately.
营业性演出、主办方、经纪机构、演员及场地须具备所需许可、批准、备案及权利。须核验依法需要的内容批准、容量、消防及人群安全、安保、疏散、无障碍及票务授权。主要演员、节目、日期或场地发生重大变化须立即报告。
17 Prohibited and restricted activities 禁止及限制活动
Do not offer illegal or unlicensed services, exploitation, sexual services, gambling, controlled substances, unsafe weapons, unauthorised medical treatment, counterfeit or unauthorised tickets, wildlife crime, abusive animal encounters, political or security sensitive access that violates law, or any Activity that cannot be made reasonably safe. EasyGo may impose additional restrictions by location or risk.
不得提供违法或无许可服务、剥削、性服务、赌博、受控物质、不安全武器、未经授权的医疗服务、假票或无授权票务、野生动物犯罪、虐待动物体验、违反法律的政治或安全敏感区域进入，或无法合理保障安全的活动。EasyGo 可按地点或风险增加限制。
18 Monitoring and consequences 监督与后果
EasyGo may request evidence, conduct reviews, mystery checks or site audits, pause sales, require remediation, refund Customers, remove Activities or suspend or terminate the Merchant. Urgent safety, legal, fraud or data risk may require immediate action. Approval may be restored only after evidence and re review.
EasyGo 可要求证据、开展复核、神秘检查或现场审计、暂停销售、要求整改、向消费者退款、下架活动或暂停或终止商家。紧急安全、法律、欺诈或数据风险可采取立即措施。仅在提供证据并重新审核后方可恢复批准。
19 Platform payment and settlement discipline 平台付款与结算纪律
The Supplier must use the payment route designated for the Activity and must not request off platform payment, a transfer to a personal or undisclosed third party account, or an undisclosed payment surcharge. The approved settlement account must belong to the Merchant or an approved disclosed actual service provider and must match payment provider onboarding records.
供应商须使用活动指定付款路径，不得要求平台外付款、转账至个人或未披露第三方账户，也不得收取未披露的支付附加费。经批准的结算账户须属于商家或经批准并披露的实际服务方，并与支付服务商入网记录一致。
The Supplier must complete payment provider KYB and risk checks, preserve order and settlement evidence, and cooperate with direct split settlement, reconciliation, refund, split reversal, chargeback and regulatory inquiries. The actual operator, contracting Merchant and settlement recipient must remain consistent with approved disclosures. A mismatch, circumvention attempt or refusal to support a lawful refund is a Cannot Publish or immediate suspension condition.
供应商须完成支付服务商企业身份及风险核验，保存订单和结算证据，并配合直接分账、对账、退款、分账撤销、拒付及监管查询。实际运营方、签约商家及结算收款方须与已批准披露保持一致。主体不一致、规避支付安排或拒绝配合法定退款，构成不可发布或立即暂停情形。
These Standards are prepared in English and Chinese. For Mainland China Suppliers, the Chinese version prevails if the versions conflict.
本标准以英文和中文编制。面向中国内地供应商时，如文本不一致，以中文版本为准。